Refund & Cancellation Policy

Cancellations

• Premium software unlock — you may cancel a pending unpaid order anytime. After successful payment and activation, the purchase is a one-time unlock and is not a recurring subscription, so there is nothing further to cancel. Refunds after activation follow the rules below.
• NFC card orders — you may request cancellation before production / personalisation begins. Once printing, encoding, or shipping has started, cancellation is generally not available except for our error or as required by law.
• To request a cancellation, email katisatechnologies@gmail.com or call +94 72 595 0375 with your order or payment reference.

Premium bundle (one-time unlock + free NFC card)

• Premium is sold as a one-time bundle (currently LKR 4,700) — digital unlock plus one free NFC card — not as a monthly or yearly subscription.
• If paid Premium access cannot be activated due to a confirmed platform issue on our side, contact us within 7 days of payment and we will restore access or issue a refund.
• Once Premium features have been successfully unlocked and used on your account, change-of-mind refunds are generally not available, except where required by law.
• Free profile accounts have no purchase price and are not eligible for refunds.

Physical NFC card (included or extra)

• The free card included with Premium, and paid extra / replacement cards, are custom-linked accessories. Unused, unopened cards in original condition may be considered for return within 7 days of delivery if production has not begun or the card has not been activated — contact us first for approval.
• Once a card has been personalised, printed, activated, or linked to an account, it is generally non-returnable except for defect or our shipping error.
• If your card arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and your order details. We will arrange a replacement or refund after verification.
• Delivery timelines are described on our Shipping page.

Non-refundable items

The following are typically non-refundable:

• Activated or already-used NFC cards
• Custom or personalised cards after production has started
• Successfully unlocked Premium software after features have been used
• Change-of-mind requests after the card has shipped, unless required by law

Return shipping

If a return is approved because of our error (wrong item, defective product), we will cover reasonable return shipping within Sri Lanka. For approved change-of-mind returns (where applicable), return shipping costs are your responsibility unless we agree otherwise in writing.

Refund processing

• Approved refunds are issued to the original payment method (for example, the same PayHere card payment or the bank account used for transfer).
• We aim to process approved refunds within 7–14 business days after approval. Your bank or payment provider may take additional time to show the credit.
• Shipping charges from the original order are excluded from refunds unless the return is due to our error.

How to request a refund or cancellation

Email katisatechnologies@gmail.com, call +94 72 595 0375, or use our Contact page with your order or payment reference, the product purchased, and the reason for your request. Include photos for damaged or defective cards.